Privacy Policy and Data Protection
Information on how we collect, use, and safeguard your data
Our Privacy Commitment to You
We are committed to handling your personal data in accordance with Australian privacy laws and the Australian Privacy Principles. This policy outlines what information we collect and how we use, keep, and protect it.
Your privacy is important to us. By using our platform or services, you acknowledge and agree to the practices described in this Privacy Policy. Updates will be posted here as required.
Information We Collect
We collect personal data directly from you and automatically through technology when you use our site or services.
Direct Information You Provide
- • Name and contact information submitted via forms
- • Request and inquiry details provided by you
- • Preferences or settings you select within your account
- • Feedback or correspondence received by our team
- • Other details needed to deliver platform features
Automatic Information Collection
- • Device type and browser data captured during access
- • Usage logs, such as pages visited and time spent
- • Analytical information for improving features
- • IP address and location for security and compliance
- • Cookies or similar tracking to personalise experience
How We Use Personal Data
Collected data is used only for stated business purposes, with a focus on security and transparency.
- • Delivering platform functionality and account access
- • Improving services through aggregated analytics
- • Maintaining the privacy and safety of your account
- • Communicating technical updates and notices
- • Responding to your requests or feedback
- • Complying with laws and regulatory requests
- • Managing records for administrative purposes
Our Approach: We use your data only as necessary for core services, maintaining strict controls to prevent unauthorised access.
Sharing and Disclosure
We do not sell user data. Personal information is shared only with trusted service partners as needed.
Service Partners
Some cloud or IT vendors may handle information only under strict confidentiality and data protection rules.
Legal and Regulatory Duties
May release limited data to comply with laws or legal orders.
Aggregate and De-Identified Data
We may share anonymised platform data in reporting or analytics.
Your Privacy Rights
Australian residents have the right to access, correct, delete, or restrict usage of personal data held by us.
- • You may request a full copy of your personal information.
- • You may ask us to update or correct your details.
- • You can request deletion of unnecessary personal data.
- • We can provide personal data in commonly used formats.
- • You may object to some data uses or processing.
- • You may request processing restrictions if appropriate.
Contact us at any time to submit questions or make a rights request regarding your personal data.
Data Security Measures
We adopt technical and organisational safeguards to protect against loss, misuse, or unauthorised use of your data.
Technical Security
- • Encryption of stored and transmitted data where practical
- • Secure user authentication for all platform logins
- • Ongoing security monitoring and audits
- • Automatic timeout for inactive sessions
Organisational Security
- • Employee privacy training and awareness
- • Access controls on all user data files
- • Regular reviews of privacy and security processes
- • Vendor risk assessments where required
How Long We Keep Your Data
We retain information only for as long as necessary or as legally required, then securely delete or anonymise records.
- • Kept while you maintain a registered account
- • Usage history kept for improvement and analytics
- • Correspondence logs may be kept for support
- • Transaction records kept per legal requirements
- • Preference data only kept with your consent
Retention periods may vary based on regulatory updates.
International Transfers
Any storage or processing outside Australia is protected by equivalent safeguards and standards.
- • Transfers comply with Australian privacy laws
- • Service partners have contractual obligations
- • Security assessments precede all transfers
- • De-identified data may be stored globally
Cookies and Tracking Tools
Cookies are used for core platform functions, analytics, and enhancing your experience.
Types of Cookies Used
- • Support login, navigation, and platform security
- • Measure platform usage for improvement
- • Remember your settings and preferences
- • Enable advanced features as requested
You can adjust cookie preferences in your browser or platform settings.
Privacy Policy Changes
We may update this policy periodically and will notify users of material modifications.
- • Policy amendment notifications on login screens
- • Direct email updates if major changes occur
- • Website announcement banners
- • Updated 'last revised' date displayed above
Continued use after changes means acceptance of the updated policy.
Contacting Our Privacy Officer
Submit requests or questions about privacy here:
Claridonto
95 Pitt Street, Australia Square Plaza Building, Sydney, NSW 2000 Australia
Phone: +61230180372
Email: content@claridonto.sbs
Last updated on February 9, 2026
Effective as of February 9, 2026